How can I fix that? Here's how to do a Demand Download: 1. Select the appropriate checkboxes, as applicable. For earned discounts, select the Express Earned Discounts checkbox and the Ground Earned Discounts checkbox, as applicable. Click OK. The service I'm looking for is not available in my Service Type drop-down menu. Select a product or service. Select a category. Select Registration from the drop-down menu. Select Yes from the drop-down menu.
How do I install and register my software? How do I update my sender information, including account number, address or telephone number? How can I set up recipient preferences in the Recipient Database? To set up recipient preferences for third-party billing in the Recipient database, follow these steps: Select Recipient from the Databases menu.
The View Address Book screen displays. For a new recipient, click Add. The Add Recipient screen displays. On either screen, click Recipient Preferences. Click Domestic Field Preferences for U. You can select International Field Preferences for international recipients, but a different set of preferences displays.
How can I add a record to the Sender Database? To add a new record to the Sender Database, follow these steps: Select Sender from the Databases menu. The View Senders screen displays. Click Add. The Add Sender screen displays. Enter a new Sender ID e. Required fields appear in bold on the screen. The new Sender ID can contain up to 25 characters.
Click OK to save the record and return to the View Senders screen. Click the new sender ABC in the Sender List that you want as the default sender for the return address and click Return Address to the right of the list.
In the Sender Information section of the Shipment Details screen, the default sender for the return address e. If someone changes the default sender for the return address and you need to change it back, select the ABC Return Sender option e.
How do I obtain support materials? Shipping a Package General Created with Sketch. What type of printer will I need? Label printer: Prints the shipping label for your shipments Report printer: Prints your designated reports e. Can I find out how much my shipment will cost? To display rate quotes, follow these steps: Once you enter the necessary information about the shipment, the Rate Quote button displays on the bottom of the Shipment Details screen.
If you are shipping a multiple-piece shipment, click Rate Multiple-Piece Shipment. Select System Settings from the Customize menu. Select your system number and click Modify. Note: In most cases, only one system number appears. If you want to add system numbers, please contact your FedEx sales professional.
Click the FedEx Customer Admin tab. How can I add my handling charges to the rate quote I receive from FedEx? To enable this option, follow these steps: Select Shipping Profiles from the Customize drop-down menu at the top of the screen.
When the View Shipping Profiles screen displays, select a profile e. Enter a fixed or variable amount and click OK. The additional handling charge option is now enabled. The View Shipping Profiles screen displays. Select a profile e. Click the FedEx Express Preferences tab at the top of the screen. In the Label Format section, select Customize Document tab configuration.
Click Doc Tab Configuration. The Doc Tab Configuration screen displays. Select the Package Doc Tab Configuration tab. This is usually the default tab. What type of shipping label will I need? Can I print a label for a shipment that will be sent tomorrow? Domestic Shipping Created with Sketch. How do I ship a U. What delivery signature options does FedEx offer? When you select this option, you waive your right to hold FedEx responsible for any resulting claims.
FedEx obtains a signature from someone at the delivery address and reattempts delivery if no one is available to sign for the package. Available for residential and nonresidential deliveries. FedEx obtains a signature in one of three ways: From someone at the delivery address From a neighbor, building manager or other person at a neighboring address The recipient can leave a signed FedEx Door Tag authorizing release of the package without anyone present. Available for residential deliveries only.
FedEx obtains a signature from someone at the delivery address who is at least 21 years old and who has government-issued photo identification as proof of age. FedEx reattempts delivery if no eligible recipient is available to sign for the package. Required for alcohol shipments. Per package when the per-package rating applies; per shipment when the per shipment rating applies FedEx Ground.
How does FedEx define a residential address? What special services are available with U. For FedEx Express shipments, the following special services are available: Alcohol. Specify Contents, Packaging, Quantity and Volume of the alcohol. Alcohol contents print in the References section of the shipping label. Collect on Delivery C. You can ship a single package or a multiple-piece shipment using this service.
Not available in Canada. Dry Ice Only. If your shipment contains dry ice, select Dry Ice Only and enter the weight of the dry ice for the first package in the shipment. When you enter package information on the multiple-piece shipment screen, you can change the weight of the dry ice for the other packages. Hold at Location.
Enter the FedEx station address where you want the package held. FedEx will contact the recipient when the package arrives. Package rerouting is not available in all countries; you will have to contact your Customer Service Representative.
A reference number is any combination of letters and numbers up to 35 characters that you assign to a package when you ship it. See tracking by a shippers reference number. Send your request for a proof of delivery to pod btxair. You can also obtain a pod from our online shipment tracking. Delivering a world of service. Join the team Newsroom Contact. I am tracking a shipment and no information is available.
There are a number of reasons why data may not be available for tracking: The shipment has not made it to the web site yet. New shipments take an average of 30 minutes to appear on the web site.
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